Christian S.

Customer Support Specialist

I’m a customer service and sales professional with almost 7 years of experience in the BPO industry, handling calls, chat, and email support across different industries including e-commerce, travel, and logistics. Over the years, I’ve developed strong communication skills, attention to detail, and the ability to manage high-volume workloads while maintaining quality service. I also have experience working as a Virtual Assistant, where I handled administrative tasks, scheduling, data entry, and customer follow-ups. I’m comfortable working in fast-paced environments, managing multiple tasks at once, and ensuring that customers receive timely and accurate support. In addition to customer support, I have a strong background in sales. I’ve worked as a Flight Consultant and an E-commerce Sales Representative, where I consistently met targets, upsold products, and helped retain customers by building trust and providing the right solutions. I’m a fast learner, reliable, and someone who takes pride in delivering both great customer experience and results. Tools & Platforms I’ve Used: CRM & Customer Support Tools: Zoho CRM Zendesk Freshdesk Intercom E-commerce & Order Management: Shopify Recurly Stripe Fulfilrite Xero Productivity & Office Tools: Microsoft Office (Word, Excel) Google Workspace (Docs, Sheets, Gmail) Communication Channels: Live Chat Support Email Support Inbound & Outbound Calls (Avaya, Sabre)