Abril O.

I've served as COO. I know what it costs when operations break down — and I know how to fix it. Over 7 years I've grown from Project Manager to COO, leading operations across U.S.-based agencies and digital businesses. That progression matters: I understand execution at the ground level and what it takes to build the systems that make it scalable. I've managed teams of up to 20 people, overseen $100K or more per month in operational spend, and made the hiring and structural decisions that most consultants never get close to. Most recently, as an Automation Consultant at a U.S.-based automation agency, I worked directly with over 100 clients across industries — auditing their internal processes, identifying inefficiencies, and redesigning their workspaces to operate more intelligently. Across those engagements, clients reduced manual work by 40 to 60 percent after workflow redesigns, automation implementations delivered measurable ROI within the first 30 to 45 days, and leadership teams consistently recovered 8 to 12 hours per week that had previously been lost to manual coordination. At the operational leadership level, I have led full restructuring efforts for agencies managing 20 or more concurrent client projects, served as COO overseeing cross-functional teams and P&L for a U.S. marketing agency, built onboarding systems that reduced ramp-up time by 35 percent, and identified revenue leakage worth approximately $15,000 per month by integrating disconnected CRM, fulfillment, and marketing pipelines. I work best embedded in the leadership layer — not as a vendor, but as the operator who owns the day-to-day so the CEO can focus on growth. Tools I work with: Make, n8n, Zapier, ClickUp, Notion, Asana, HubSpot, GoHighLevel, and Monday. If your business is growing but your operations are not keeping up, let's talk. Send me a message describing your biggest operational bottleneck and I will respond within 24 hours with an honest assessment of whether and how I can help.