Allisha B.

Career overview: With 18 years of expertise in Logistics Coordination, Disbursement Billing, and Customer Service, I bring a wealth of experience to contribute to your team. A seasoned professional with a track record of success, I am eager to bring my skills and dedication to enhance operational efficiency and customer satisfaction within your organization. In my previous role as a Supervisor in the Disbursement Department at Maritime and Transport Services Limited, exclusively as the agent for Maersk Line from 2011 to 2020, I led a team of seven. My responsibilities included organizing, assigning, verifying, and approving daily tasks, as well as providing support, encouragement, and ensuring a positive work environment. I implemented incentive programs, such as birthday clubs and Christmas gift exchanges, to foster team cohesion and contribute to the overall success of the department aligned with the company's vision. I've collaborated with different shipping agents, including NVOCCs, Freight Forwarders, and Mainline carriers, throughout my career. *Experienced - In Import documentation, creating and uploading manifest to Customs, POD, and various government bodies. *Track and trace - Tracking of FCL / LCL/ LTL by container numbers or bill of lading, providing milestone updates to receiver/ consignee to inform them of the status of their Cargo. * Process/ calculate local or terminal charges based on tariffs and rates. Calculating berthing fees using the vessel's NRT for charters/ owners on behalf of their agents and creating a final invoice through a provided system or Excel. *Provide updates regarding and liaise with the CFS team regarding the Devanning of containers and providing an overall customer experience. My skill set is as follows: *Problem-solving skills my ability to listen to the client to gain valuable insight, analyze discrepancies, and find a quick and unique solution to the problem. * Strong communication skills - Excellent ability to communicate verbally and written in English, providing a transparent, respectful, and professional tone through all channels (phone, email, chat). * organizing, assigning, and creating Proforma / Final invoices( FDA) to charters, owners, and vessel managers and follow-up to ensure that quotes align with tariffs. Follow-up and dispatching Final invoices via e-mail and international post to their respective principals. * Providing a harmonious environment for all team members and sub-members, providing them with confidentiality, transparency, fairness, and adaptability. * I am proficient in Microsoft applications (Word, Excel, Access, and Outlook) and am a fast learner as I can quickly understand concepts and apply my general knowledge to them. *Leadership and Social Skills: Good ability to delegate daily tasks and ensure execution, provide subordinates with confidentiality while applying emotional intelligence. Build team confidence with incentive programs such as monthly team meetings and birthday clubs to celebrate team and individual successes. Proficient in using: *Monday - Project Management Software * 3CX - VOIP system *Pipedrive - CRM * Freshwork - CRM *Purechat - Chat Software * Grasshopper - VOIP software * Microsoft Suites (Word, Excel, Outlook, Teams) * Google (SHeets, Meet, Calendar) *RMIS *NEXTIVA *DAT Load Board *Truckstop *EZ Loader *Slack *Openphone *Twilio *Intercom *Shopify *Circuit *Manychat