Princess M.

I worked as a Customer Service Representative and Technical Support Agent in my 3 years with the BPO Industry. I committed to performing the job well and meeting employment requirements. My first job was being a customer service representative who handles voice and email support for applicants who wanted to have U.S. Visa for entry to the United States. I can answer calls while doing email at the same time without compromising work productivity as I can multitask and provide the right resolution for customers. I am also a technical support agent of Comcast which is one of the biggest telecommunication companies in the US who can handle different kinds of customers' personalities as I am patient and compassionate to further assist an individual who needs help with technical difficulties. I was one of the top sellers of the team as I'd like to offer a different proposal that suits the customer's needs. I can handle billing concerns and troubleshooting for cable, internet, and home phone service. These skills include my humble knowledge of using different tools like ACSR, Einstein 360, Avaya Phone, and Vici Dial. My years of experience have prepared me well working in a high-volume call center, answering customer calls, and identifying solutions which I believe would help me use my skills in the best possible way for achieving the company's goals.