Maricel P.

Executive Assistant | SMM | E-Commerce VA | Customer Support | Admin

Hi, I’m Maricel! 👋 A motivated and detail-oriented Executive Virtual Assistant with a passion for helping business owners, CEOs, and entrepreneurs stay organized, productive, and focused on scaling their businesses. With over 7 years of customer service experience, 2 years managing YML Travel & Tours, and 2 years as an Executive Virtual Assistant, I bring a strong background in administrative management, Shopify e-commerce support, and client communication. ✅ My Expertise Includes: 🔹 Executive & Administrative Support ✓ Calendar and email management, scheduling, travel coordination ✓ Data entry, internet research, and document organization, and report preparation ✓ Proficient in Google Workspace, Microsoft Office, Canva, Monday.com, and Trello 🔹 E-commerce Support ✓ Shopify product listing and updates ✓ Assisting with store creation, setup, and maintenance ✓ Supporting customer journey from order to after-sales service 🔹 Customer Support (Phone, Chat, Email) ✓ Friendly, empathetic, and results-driven communication ✓ Experienced in handling order processing, returns, and product inquiries ✓ Proficient in CRMs such as Shopify, Gorgias, Zoho, and Dynamics 365 🔹 Sales: Cold Calling & Lead Generation ✓ Confident and professional in outbound calling ✓ Background in real estate, B2B, B2C and consulting ✓ Tools used: Zoho Voice, RingCentral, Google Voice, Vonage 🔹 Social Media Management (YML Travel & Tours) ✓ Content creation, scheduling, and audience engagement (Facebook & Instagram) ✓ Running promotions, answering inquiries, and building brand trust ✓ Skilled in Canva, CapCut, and PicsArt for visual content creation Tech Tools & AI I Use: 🛠 Shopify – Store setup, product listing, and order management 🛠 ChatGPT – Content drafting, customer messaging, and automation 🛠 Fireflies – Transcription and meeting note management 🛠 DocuSign – Secure digital document handling and e-signatures 🛠 QuillBot – Writing enhancement and paraphrasing 🛠 Trello – Task tracking and team collaboration 🛠 Canva, Canva AI, CapCut, PicsArt – Smart design assistance for graphic design, video editing, and social media visuals 🛠 Lovart – Content drafting, graphic design, logo creation, image editing, and automation 🛠 DeepL – Translator 🛠 Carton Cloud – Inventory Tracking Why Work With Me? ✔ Strong communication skills and a customer-first mindset ✔ Hands-on experience in e-commerce support and store management ✔ Reliable, proactive, and adaptable to your systems and tools ✔ Detail-oriented, organized, and always meet deadlines ✔ Can work independently or with a team ✔ Always eager to learn and improve I’m proactive, reliable, and results-driven — the kind of assistant who takes initiative and ensures tasks are completed efficiently and on time. Whether you need daily executive support, Shopify store management, or help with customer service operations, I’m here to make your workload lighter and your business run smoother. Let’s collaborate and turn your goals into action! 🚀