Shaine Aster B.

⏳ Losing valuable time managing subcontractor outreach, bid tracking, project documentation, customer inquiries, and administrative tasks? I help contractors, estimators, project managers, and business owners stay organized, communicate effectively, meet critical deadlines, and keep projects moving forward—without the administrative burden. 💡 Why Work With Me? ✅ 5+ years of experience in Executive Assistance, Administrative Operations, Customer Service, and Bid Coordination ✅ Proven experience supporting construction, healthcare, and procurement teams ✅ 2+ years of BPO experience in customer service for telecommunications and retail accounts ✅ Strong organizational, communication, and project coordination skills ✅ Reliable, deadline-driven, and highly detail-oriented ✅ Experienced in managing multiple priorities while maintaining accuracy and efficiency ✅ Focused on helping clients save time, improve workflows, and deliver excellent customer and stakeholder experiences 📑 Bid & Tender Coordination ✅ Contact and follow up with subcontractors, suppliers, and vendors ✅ Request, collect, and track quotations and bid documents ✅ Maintain organized bid sheets and subcontractor databases ✅ Monitor tender portals, bid opportunities, and submission deadlines ✅ Review bid requirements and assist with compliance tracking ✅ Coordinate with estimators, engineers, and project stakeholders 📊 Project Coordination & Management ✅ Track project timelines, milestones, and deliverables ✅ Maintain project trackers, reports, and documentation ✅ Coordinate communication between teams, clients, vendors, and stakeholders ✅ Monitor progress and ensure action items are completed on time ✅ Develop organized systems that improve workflow efficiency 🧑‍💼 Executive & Administrative Support ✅ Email and calendar management ✅ Inbox organization and prioritization ✅ Task management and follow-up coordination ✅ Meeting scheduling and administrative support ✅ Document preparation, file management, and reporting ✅ Process improvement and operational support 🎧 Customer Service & Client Support ✅ Respond to customer inquiries through email, chat, and other communication channels ✅ Handle customer concerns, requests, and follow-ups professionally ✅ Provide accurate information and timely resolutions ✅ Maintain a professional and customer-focused approach in every interaction ✅ Document customer interactions and maintain accurate records ✅ Coordinate with internal teams to resolve customer issues efficiently ✅ Manage multiple customer requests while maintaining quality and attention to detail 🏗️ Procurement & Operations Support ✅ Supplier sourcing and vendor research ✅ Procurement tracking and documentation ✅ Data management and spreadsheet organization ✅ Market research and data collection ✅ Canva presentations, proposals, and branded materials 📩 Let's Work Together Whether you need support with bid coordination, project tracking, executive assistance, customer service, procurement, or day-to-day operations, I'm here to help. Send me a message to discuss your needs and discover how I can help your business stay organized, communicate effectively, meet deadlines, and achieve its goals.