Mohammad Haris M.

I build and support ServiceNow solutions for IT Service Management (ITSM) and HR Service Delivery (HRSD), working with clients on projects for large enterprises. I am a developer, so I am comfortable with scripting as well as configuration. What I do on ServiceNow: - Request forms with automatic approvals and notifications (catalog items, record producers, order guides) - HR case lists that show agents what they need - SLAs, alerts and routing workflows - Business rules, Service Portal pages and widgets - Data imports with transform maps I also have an AI and research background. I hold a Bachelor of Science in Artificial Intelligence from NUTECH, Islamabad. My thesis was a deepfake detector that checks video and audio together and explains each decision. With my team, I have also worked on graph neural networks for trade data, large materials datasets, and image models for crop disease. During internships I supported image classification work for client projects (data preparation, testing and deployment) and designed a pipeline for medical image segmentation when real data is scarce. Certifications: Machine Learning Specialization (Stanford University and DeepLearning.AI), AI for Medical Diagnosis (DeepLearning.AI), and Certified Peer Reviewer (Elsevier Researcher Academy). My work is published: one journal paper as first author and one conference paper as second author. Three more papers are submitted to journals. Some of my code is public on GitHub. Good fit for small ServiceNow builds and fixes, ITSM or HRSD work in a test instance, Python and machine learning projects, and technical writing. Based in Islamabad, Pakistan (UTC+5).