Elijah O.

Qualitative and UX researcher who turns messy, large-scale feedback into decisions teams can act on. I've analyzed 4.59M+ open-ended responses for Spotify and Dice and led thematic analysis for the U.S. Department of Energy and the University of Arizona. I specialize in user interviews, open-ended survey analysis, focus group/FGD coding, and thematic analysis — translating qualitative data into clear insights on user experience, product friction, and customer needs. What I do for clients: • User & customer interviews, usability feedback analysis, and journey/pain-point mapping • Thematic and content analysis of survey responses, reviews, and transcripts (inductive + deductive coding, intercoder reliability) • Survey design, screener writing, and mixed-methods study design • Clear, decision-ready reports and insight summaries for product, design, and leadership teams Tools: MAXQDA, NVivo, ATLAS.ti, Stata, SPSS, SQL, SurveyCTO, Excel. Background: M.Sc. in Demography & Social Statistics and 6+ years across UX/insights, public health, and program evaluation research — so I bring both rigor and speed. Available for short audits or ongoing research support. Message me with your study goals and I'll tell you exactly how I'd approach it.