Mark Kevin T.

🏆 Upwork Top Rated Plus Freelancer ❇️ Top 10% Upwork Talent 💯Upwork Certified With 14 years of experience in account management, sales, and customer service (onboarding, support, and retention) across Marketing, BPO, and Freelancing, I’ve developed strong skills that allow me to build lasting client relationships while delivering exceptional support. These are some of my achievements in the past 14 years: ✅ Top 1 CSAT at Swanson Vitamins while training new hires as an SME (80–100 calls daily) ✅ Delivered over 500 sign-ups for the property tax reduction service at Ray Tax Group ✅ Generated $200,000+ in B2B and B2C product sales at Flagship One Inc. ✅ Endorsed by the Operations Manager for Team Lead positions in BPO. ✅ Became an SME for different accounts in the BPO industry. ✅ Top 3 Quality Assurance at OrbioWorld (80–90 tickets daily) ✅ Generated over $414,000 in product sales at Alliance in Motion Global while handling over 100 distributors. I take 100% responsibility for my ongoing professional development and am ready for a new level of responsibility where I can deliver high return on investment. I highly value professional commitment and the client's reputation. I always go the extra mile to deliver high-quality service on every task assigned to me. I work with integrity and require little to no supervision. I can deliver a significant workload of responsibilities in a clear, accurate, and timely manner via phone, email, and live chat. Relevant Experience & Strengths: ✅Inbound Sales & Account Growth ✅Vendor Communication ✅Customer Intent & Relationship Building ✅Marketing-Driven Sales Mindset ✅High-Volume Customer Support & Customer Retention ✅Email Support & Written Communication ✅Premier B2B Logistics Support ✅Live Chat Customer Engagement I’m highly proficient in various CRM and software, and I can quickly adapt to any new platform. I’m available to work 40–50 hours per week and can adjust to any timezone as needed. I'm flexible with scheduling and fully committed to supporting customers during peak hours, high-volume periods, or as needed to meet the team's operational requirements. If you’re looking for a reliable Account Management & Customer Service/Retention Expert who consistently turns customers into long-term loyal clients, do not hesitate to connect with me. Let's do this. Thank you for checking out my profile. Have a blessed day!