Anna Z.

If you are looking for someone who thinks strategically, communicates well, and takes ownership of results I cannot wait to support you I turn scattered priorities into a working operating system: clear owners, documented processes, clean data, and follow-through. 15 years in U.S. healthcare operations: Director of Operations over 60+ staff across 17 medical locations, FGP Operations Manager at NYU Langone Health, project manager at Optum, and value-based care consultant for a Florida ACO. Before that, years as a surgical patient navigator and patient services lead. I know the work from the front desk to the boardroom. WHAT I CAN DO FOR YOU Chief of Staff / Fractional Operations Manager - Executive support, priorities, meeting cadence, and accountability - SOPs, process documentation, and team onboarding - KPI dashboards, project management, and cross-functional coordination - Business operations for coaches, consultants, and service businesses: CRM, sales pipeline, content operations, AI-assisted workflows Healthcare Operations & Revenue Cycle Management (RCM) - Medical practice operations audits and workflow redesign - Denial management, AR follow-up, and root-cause analysis - Front desk, intake, scheduling, eligibility, and prior authorization workflows - Provider onboarding and provider network development - EMR/EHR optimization: Epic, Practice Fusion, Tebra and more Value-Based Care Consulting - ACO / MSSP participation and provider engagement - HCC risk adjustment documentation and coding workflows - MIPS / quality reporting readiness Patient Experience & Navigation - Patient navigation programs and care coordination workflows - Intake-to-follow-up journeys that reduce no-shows and dropped referrals HOW I WORK Proof over hype. I find the real bottleneck, fix it at the source, and document it so it stays fixed. You get a clear plan, weekly updates, and work you can hand off. Bilingual: English and Russian. HIPAA-aware and comfortable working under a BAA. All client work is confidential; anonymized case studies available on request. Send me a message with your biggest operational headache and I'll tell you where I'd start.