Nwokoye V.

Customer Support Specialist | Live Chat | E-commerce & SaaS

Most support hires answer tickets. I close gaps before they cost you customers. When support breaks, businesses don't just lose tickets. They lose trust, retention, and revenue, quietly, before it ever shows up in a churn report. I fix that. I help e-commerce, SaaS, fintech, and service-based businesses run live chat, email support, help desk, and CRM operations at volume, without the slow replies and dropped follow-ups that quietly cost retention. 🏆 Top Rated Plus | 100% Job Success | 4,500+ Hours Worked 🏆 Live Chat Response Under 12 Seconds | 95%+ Customer Satisfaction 🏆 1,200+ Customer Inquiries Handled Weekly 🏆 E-Commerce, SaaS, Fintech & Service Industry Experience Tools I Work In: Zendesk, Gorgias, Intercom, Freshdesk, Re:amaze, Tawk, HubSpot, Salesforce, Zoho CRM, Shopify, Notion, ClickUp, Trello, Slack, Google Workspace, Zoom, Calendly The DIFFERENCE: Most support freelancers can answer a ticket. Few can tell you which tickets are actually revenue at risk. I can, because I've also run outbound sales at scale (1,500+ calls/week, 60% show rate), so I read a frustrated customer the way a salesperson reads a hesitant lead: as something to be won back, not just closed out. That combination of support depth and sales instinct is not common, and it's the reason clients stop training me after week one. What You're Actually Getting: ✔ Support at volume, not support in theory: 1,200+ tickets/week, proven ✔ Contracts that run long, because the work keeps earning the extension ✔ Zero micromanagement. I adapt to your brand voice and process fast, and stay adapted ✔ US business hours overlap (EST/PST/MDT), same-day response. ✔ A track record that backs every claim above: 100% Job Success, Top Rated Plus If your queue is backing up or your chat response times are slipping, you already know it's costing you. Message me and let's fix it before it gets worse.