Nwokoye V.

𝐘𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐝𝐨𝐧’𝐭 𝐜𝐚𝐫𝐞 𝐡𝐨𝐰 𝐛𝐮𝐬𝐲 𝐲𝐨𝐮𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐞𝐚𝐦 𝐢𝐬. 𝐓𝐡𝐞𝐲 𝐜𝐚𝐫𝐞 𝐡𝐨𝐰 𝐥𝐨𝐧𝐠 𝐭𝐡𝐞𝐲 𝐡𝐚𝐯𝐞 𝐭𝐨 𝐰𝐚𝐢𝐭 𝐟𝐨𝐫 𝐚𝐧 𝐚𝐧𝐬𝐰𝐞𝐫. And when nobody gets back to them, they don’t always complain. Sometimes, they simply BUY from someone else. I help businesses PREVENT that. I’m a Customer Support Specialist with 6+ years of experience managing busy support queues, resolving customer issues, and keeping customer conversations from falling through the cracks. I’m comfortable stepping into an established support operation, learning a new brand quickly, and taking ownership of conversations from the first message to resolution. 𝑾𝒉𝒂𝒕 𝒚𝒐𝒖 𝒈𝒆𝒕 𝒘𝒉𝒆𝒏 𝒚𝒐𝒖 𝒘𝒐𝒓𝒌 𝒘𝒊𝒕𝒉 𝒎𝒆: * Top Rated Plus on Upwork * 100% Job Success Score * 4,500+ hours worked on Upwork * Live chat response times under 12 seconds * 95%+ CSAT 𝑾𝒉𝒆𝒓𝒆 𝑰 𝒄𝒂𝒏 𝒎𝒂𝒌𝒆 𝒂 𝒅𝒊𝒇𝒇𝒆𝒓𝒆𝒏𝒄𝒆: * Live chat and email support * Zendesk, Gorgias, Intercom, and Freshdesk * Shopify orders, returns, refunds, and tracking * Customer complaints and retention * CRM management and support operations 𝑨 𝒍𝒊𝒕𝒕𝒍𝒆 𝒑𝒓𝒐𝒐𝒇 𝒃𝒆𝒉𝒊𝒏𝒅 𝒕𝒉𝒆 𝒄𝒍𝒂𝒊𝒎𝒔: The Cover Company: Handled 60+ live chats and 40+ emails daily, supporting customers across the UK, Canada, Australia, and New Zealand. Sellence: Managed high-volume conversations across multiple client accounts, learning new products, policies, FAQs, and brand voices quickly while maintaining accurate, helpful responses. AutoGiants Nissan: Handled 1,200+ inbound and outbound calls weekly, booked 30+ appointments, and achieved a 85% show rate through personalised emails, texts, and follow-ups. I know that a busy inbox is more than a list of unanswered messages. Behind every conversation is a customer waiting for help, an order that needs attention, or a potential sale that shouldn’t be lost. If you need someone who can step in, take ownership, and keep your customer experience running smoothly Let’s talk!