Mae C.

Your business shouldn't rely on what's in your head. If your operations live in Zoom recordings, Slack threads, and "just ask me", then your team will always need you in the middle of everything. And growth will always feel one step away. I'm Mae, an Online Business Manager with 7+ years in operations. I work with founders and small teams to build the systems, SOPs, and processes that let work happen without you being the bottleneck. Past clients have used my work to finally get structure around their lead gen, move their teams forward without constant direction, and execute on plans that kept stalling without clear ownership. What I help you do: - Turn messy handovers and tribal knowledge into clear, step-by-step SOPs your team can actually follow - Build accountability into your workflows so you stop chasing updates - Reduce founder dependency so the business runs — even when you step back How I work: The WARM approach: Watch - study how your business actually runs: recordings, tools, handovers Analyze - map tasks, ownership gaps, and decision bottlenecks Resolve - build SOPs and systems in plain language your team can own Maintain -I make sure processes stick long after we're done If your operations haven't caught up with your growth, let's talk.