Sanja D.

I help growing businesses structure their operations, manage their teams, and build systems that support growth. I am a business analyst, process consultant, and operations manager with 100+ completed engagements over the last 8 years. I have worked with agencies, legal firms, SaaS companies, professional service businesses, and other growing teams across the US, Asia, and Europe. I work with business owners on both focused improvement projects and ongoing operations management or fractional COO engagements. This includes translating business goals into operational priorities, coordinating teams, establishing accountability, and overseeing execution. I analyze how work moves through the business, identify inefficiencies and missing steps, design improved workflows, and implement the systems that support them. I also help teams adopt these processes and monitor how well they work in practice. Depending on the engagement, this may include: ✔ Ongoing operations management and fractional COO support ✔ Operational planning, prioritization, and execution ✔ Team coordination, role clarity, and accountability ✔ Process audits and workflow mapping ✔ ClickUp workspace architecture ✔ CRM and operational databases ✔ KPI definition, dashboards, and performance reviews ✔ Make and Zapier automations ✔ SOPs, process documentation, and internal knowledge bases ✔ Team training and implementation support ✔ Review and reorganization of the existing technology stack My goal is to help you delegate with confidence, give your team clear direction, and create visibility into how your business is performing. Message me with a sentence or two about your business and what's not working. I respond to every message personally, and even if we're not a fit, you'll leave the conversation with a clearer understanding of the problem and possible next steps.