Karen Mae M.

Hi, Thank you for visiting my profile despite your busy schedule. I am Karen, a self-motivated person who loves interacting with customers. I have 9 years of Customer Service experience in the BPO industry, assisting customers via phone, chat, and email using various CRMs. I also have one year of Virtual Assistant experience helping my previous clients respond to their customers via email and chat using Zendesk. Here are my skills: - Outstanding Customer Service - Attention to Detail - Expert in Social Media Platforms (e.g Facebook, Instagram, Twitter, and TikTok) Tools I am familiar with are the following: - Shopify -Mobile Text Alerts -Stripe -Active Campaign -Evolution Nutrition -Quickbooks -UScreen -Salesforce -Zendesk -Five9 (Dialer) -Mainframe -Oriq (Dialer)