Chinonso N.

Client Success Manager | CRM & Operations | Sales & Marketing Support

Hello, I understand you are here because you want to retain your customer, ensure full adoption and generate more consistent revenue for your business. The truth is that customers don't buy features; they buy results & outcomes! If they don't feel the impact of your products or services throughout their journeys, they will churn. This is why I ask customers just 1 question: "What does success look like for you?" This is because value is defined by the customer, and my goal is to retain customers by going above and beyond for them to find that value 100%. ☝️This is why I am passionate about helping businesses improve customer relationships, strengthen client communication, and create smooth operational experiences that increase retention and long-term customer satisfaction. As a Customer Success & Account Manager, I focus on ensuring clients feel supported, informed, and valued throughout their journey, while keeping internal workflows organised behind the scenes. I work closely with customers, founders, and internal teams to improve follow-through, reduce churn & friction, and ensure nothing falls through the cracks. WHAT I DO Customer Success & Account Management - Reduce churn rate, track NPS, develop QBRs and EBRs, and ensure consistent revenue generation. - Manage client communication and relationship touchpoints - Support onboarding and customer experience workflows - Ensure timely follow-ups and proactive updates - Resolve issues before they escalate - Maintain strong client satisfaction and retention CRM & Client Operations - Keep CRM records clean and organised - Track customer interactions, tasks, and account updates - Improve visibility across customer workflows - Support reporting and process improvements Cross-Functional Coordination - Align customer success, sales, and operations teams - Coordinate projects, updates, and deliverables - Ensure smooth communication between clients and internal teams Sales & Marketing Support - Support sales pipelines, CRM updates, and lead coordination - Improve communication between sales, marketing, and customer teams - Assist with campaign coordination, reporting, and follow-through - Ensure leads, client requests, and deliverables are tracked properly - Help maintain organised workflows across customer-facing operations RESULTS YOU CAN EXPECT - Reduced/Minimal churn rate due to proactive relationship building - Better customer communication and responsiveness - Improved client retention and satisfaction - Organised CRM and account visibility - Faster follow-through and issue resolution - Smoother coordination across teams EXPERIENCE - 5+ years supporting SaaS, startups, and service businesses - Experience managing client communication and operational workflows - Experience managing dynamic, changing priorities - Experience working in fast paced - high achieving enviroments - Strong background in CRM management and cross-functional coordination - Comfortable handling multiple accounts, priorities, and stakeholders TOOLS & PLATFORMS CRM & Support: HubSpot, Zoho, Zendesk, Intercom, Airtable Project Management: Notion, ClickUp, Asana, Trello, Monday Communication: Slack, Google Workspace, Microsoft Suite, Zoom, Loom Automation & AI: ChatGPT, Gemini, Claude, workflow-assisted execution I adapt quickly to new systems and workflows. I work best with businesses that value strong customer relationships, proactive communication, and organised execution. If you need someone who can improve customer experience while keeping operations running smoothly behind the scenes, let’s connect. 𝐀𝐯𝐚𝐢𝐥𝐚𝐛𝐢𝐥𝐢𝐭𝐲 I'm available to start immediately and flexible with hours as needed. I’d love to learn more about your business needs. Send me a message, and we can schedule a call. Kind regards, Chinonso PS: You can call me 'Precious' too!