Kelly Matt C.
Customer Success Manager
Strength and skills -Trained in handling escalations and handling on call supervisors. -Proficient in taking inbound manager call that requires 2nd level escalations -Effective team handling with 16 members providing safe and friendly environment for all -Efficient in coaching customer service representatives -Can work under extreme pressure -Has 2 years experience as supervisor -Has 1 year customer service experience -Proficient in MS office tools primarily outlook, excel, Ms Teams, MS Word, MSPPT and Onenote -Great communication skills -Great leadership skills. -Responsible for time management and setting up meetings -Facilitates important discussions and meeting
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $12k
Billed in all: $18,276$18k
$5.8k in the last 6 months
Across 2 contracts
Earnings, last 30 days
Skill rankings: Top 3% in English Tutoring
Ranked by MRR among everyone on Upwork with the skill.
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