Tine M.

With over 8 years of dedicated experience in the BPO and freelancing industries, I bring a wealth of expertise in handling diverse international clients, ranging from Americans to Australians. My extensive background spans telecommunications, outsourcing, and virtual assistance, adeptly managing both B2B and B2C interactions. Core Areas of Expertise: • Virtual Assistant & Administrative Support: Proven track record in managing daily operations, data entry, comprehensive administrative tasks, and creating daily End-of-Day (EOD) reports to keep businesses running smoothly. • Appointment Setting & Customer Support: Excel as a Reservation Specialist and Appointment Setter, with a meticulous approach to customer engagement, lead generation, and calendar management. • Industry-Specific Experience: • Real Estate: Assisted a prominent real estate broker with property calling, confirming availability/specials, and managing customer inquiries. • Commercial & Residential Cleaning: Handled scheduling, dispatching, and client communication for cleaning services. • Specialized Niches: Experienced in cold calling and support for medical institutions, US trading, and divorce coaching. • Digital Marketing & Content Creation: Skilled in social media management, content creation, copywriting, and graphic design using Canva. Technical Proficiency: • CRMs & Dialers: Salesforce, HubSpot, GoHighLevel (GHL), Zoho CRM, Aircall, ReadyMode, and Microstatus. • Industry Tools: ZenMaid (Cleaning/Scheduling), Sabre (Reservations), and LimoBiz. • Productivity & Communication: Microsoft Teams, Google Workspace, and Time Doctor. Driven by principles of honesty, integrity, and an unwavering work ethic, I am eager to contribute my adaptable skill set and proactive mindset to your team. Let's connect to discuss how I can help streamline your business operations!