Gelly M.

Hello and Mabuhay! Welcome to my profile! I've worked as a Customer Service Representative in a bill pay provider company based in the United States. I have been a Reservations Agent in the hospitality industry for more than four years. In this field, providing excellent customer service in a professional and timely manner is a must at all times. I am very organized and detail-oriented. A set of skills is needed to avoid the domino effect of lapses coming from one wrong detail in the reservation. I always treat the company I work for as my own business to give an extra on my extra mile services. I have a strong work ethic and always strive to go above and beyond all expectations. I'd love to help your business grow and achieve the best results to hit your set goals! Here are a few of the Services I offer: Customer Satisfaction - Keeping the customers happy is always my goal; giving you repeat customers and maintaining the existing ones. Email Management - Let me organize and answer emails for you to reach and maintain inbox zero. My specialty is customer service emails. Organization/Administrative Tasks - I can help you manage your: electronic files(Google Drive, Dropbox, etc.), research, document management, reports and etc. Need something else? Just ask! If I don't know how to do it, I am always ready to learn a new skill. When it comes to working, I work from the heart. Let me help you save time and reduce your daily stress. Let's chat today!