Umar A.

I build production AI agents that ship - across Copilot Studio, Claude, OpenAI, Make, n8n, and Workato. Not demos or FAQ bots: live agents handling real workflows, deployed and running for enterprise clients. Most "AI agent" builders can prototype. The hard part is everything after the demo - grounding agents in real knowledge sources, wiring them into backend systems with proper auth, handling escalation and edge cases, and deploying inside a client's tenant with security sign-off. That's the part I've already solved, repeatedly. Recent production builds: • Dual-source HR assistant (Copilot Studio) - retrieves from SharePoint and a knowledge base in parallel, with enforced source attribution, chat-formatted citations, and strict content filtering • Email-classification agent (Claude API, Python/Docker) - auto-classifies inbound operational emails and outputs to Outlook Calendar and a live tracking table • Enterprise virtual agents integrating Copilot Studio with backend ITSM, including secure Azure Function endpoints and passing tenant security reviews • Teams approval workflows via Microsoft Graph API + Adaptive Cards - routing requests to the right human, escalating automatically • Multi-system integration recipes (Workato, Power Automate) with OAuth 2.0, custom connectors, and scheduler-based deduplication across Salesforce, NetSuite, and more Why premium: I lead a Software, AI & Intelligent Automation practice delivering for enterprise clients. You get platform-owner discipline - security reviews, risk documentation, domain separation, clean architecture, not prototype-and-pray. My deliverables are executive-ready and need minimal editing. Proof, not promises: I can screen-share live working agents, walk you through case studies, and show screenshots of shipped builds on a quick call. You'll see exactly what you're buying before you commit. If you need someone who's already past the hard parts and can build the right agent, not just any agent — let's talk.