Isabella P.

I'm a bilingual E-Commerce Operations Manager with over 4 years of experience working directly with business owners across D2C and dropshipping businesses. My background includes overseeing day-to-day operations across multiple Shopify stores, coordinating suppliers and fulfillment, managing team members, and helping founders keep their businesses running smoothly. A couple of projects I'm particularly proud of: • Built a custom Claude-powered customer service agent that reduced the team's daily support workload by approximately 50%. • Implemented a preorder system that generated over $43,000 in revenue in eight months, primarily during the slow season. === HOW I CAN HELP YOUR BUSINESS === • Shopify store management (products, collections, variants, SKUs, inventory, orders, fulfillment, discounts, store settings, and app integrations). • Inventory management and troubleshooting (SKU mismatches, Shopify/Recharge/3PL synchronization) • Supplier sourcing, research, and coordination • 3PL research, comparison, and fulfillment coordination • Product research and strategy • Customer service management (refunds, escalations, disputes, and chargebacks) • Team recruitment, training, and management • Project management and operational coordination • SOPs, workflow development, and process improvement • AI-assisted customer support and automation • Operational reporting and issue tracking === TOOLS & PLATFORMS === • Hands-on: Shopify, Etsy, Kickstarter, Recharge, ShipBob, ShipStation, Printify, Gmail, Reamaze, Meta Business Suite, ClickUp, Notion, Slack, Google Workspace, Klaviyo, Ahrefs, Claude, ChatGPT, and Canva. • Familiar with: Amazon Seller Central, BigCommerce, WooCommerce, Wix, Squarespace, Gorgias, Zendesk, Help Scout, Asana, Trello, Airtable, QuickBooks, and Google Analytics 4. === LANGUAGES === • Spanish: C2 • English: C1 === WHERE I WANT TO GROW === I'm looking for opportunities to expand beyond day-to-day operations and take on more responsibility in business planning, financial management, inventory forecasting, procurement, supplier negotiations, and performance analytics. I'd like to develop a deeper understanding of how operational decisions affect profitability, cash flow, and long-term business growth. I'd also love to continue developing my experience in project management, hiring, and team leadership by overseeing larger projects, managing budgets, and leading growing teams. While most of my experience has been in eCommerce, I'm interested in working with service-based businesses as well, particularly in areas like scheduling, staffing, memberships, capacity planning, and client retention. What I enjoy most is working closely with business owners, understanding their goals, and finding ways to make their businesses run better. I'm comfortable taking ownership of responsibilities, coordinating with different people, and figuring things out independently. I value clear communication, mutual trust, and long-term working relationships.