Aina A.

I help businesses stay on top of customer support and day-to-day administrative work, so requests don’t get missed, clients get clear answers, and important tasks keep moving. With 8,800+ hours of freelance experience, $70K+ earned on Upwork, a 100% Job Success Score, and Top Rated Plus status, I’ve worked independently with international clients across customer support, virtual assistance, and business operations. Here’s what I can take care of: 💬 CUSTOMER SUPPORT • Email, chat, and phone support • Customer requests, questions, and follow-ups • Complaint and issue handling • Incoming and outgoing calls • Client communication and follow-up • Customer satisfaction and day-to-day support 📁 ADMINISTRATIVE SUPPORT • Client file management from start to finish • Quote preparation, sending, and follow-up • Invoicing and administrative tasks • Data entry and document management • Scheduling and task coordination • Follow-ups and information tracking 🧩 CRM & OPERATIONS • CRM updates and customer data management • Lead and prospect follow-up • Workflow and task organization • Process and information tracking • Administrative coordination • Day-to-day operational support 🛠 TOOLS Zendesk • Aircall • CloudTalk • Jobber • Slack • HubSpot • Typeform • Notion • Asana • Microsoft Office A few facts about my Upwork experience: ✔ 8,800+ hours worked ✔ $70K+ earned ✔ 100% Job Success Score ✔ Top Rated Plus ✔ 10 completed Upwork jobs I’m comfortable working independently, following established processes, keeping information organized, and communicating clearly with clients and teams. Whether you need someone to handle customer conversations, follow up with prospects, keep your CRM updated, or simply take care of the administrative tasks that keep your business running, I can step in and help. If that sounds like what you’re looking for, feel free to reach out.