Aina A.

Customer Support & Customer Experience Specialist | Virtual Assistant

Need a reliable Customer Support & Virtual Assistant who can take care of clients, follow up on requests, and keep your day-to-day operations organized? With 8,800+ hours of freelance experience, $70K+ earned on Upwork, a 100% Job Success Score, and Top Rated Plus status, I help businesses manage customer interactions and administrative operations with reliability, structure, and care. Here’s how I can support your business: 💬 CUSTOMER SUPPORT • Email, chat, and phone support • Handling customer requests and follow-ups • Complaint and issue resolution • Client communication and satisfaction • Incoming and outgoing calls 📁 ADMINISTRATIVE SUPPORT • Client file management from start to finish • Quote preparation, sending, and follow-up • Invoicing and administrative tasks • Data entry and document management • Task coordination and follow-ups 🧩 CRM & OPERATIONS • CRM updates and customer data management • Lead and prospect follow-up • Workflow organization • Process improvement • Task and information tracking 🤝 WHY CLIENTS WORK WITH ME ✔ 8,800+ hours on Upwork ✔ $70K+ earned ✔ 100% Job Success Score ✔ Top Rated Plus ✔ 10 completed Upwork jobs ✔ Strong experience working independently with international clients ✔ Reliable, organized, proactive, and detail-oriented 🛠 TOOLS Zendesk • Aircall • CloudTalk • Jobber • Slack • HubSpot • Typeform • Notion • Asana • Microsoft Office My goal is simple: take care of the tasks that keep your business moving, while making sure your customers feel heard, supported, and well taken care of. If you need a reliable pair of hands for customer support, CRM, or administrative operations, I’d be happy to discuss how I can support your business.