Paoly R.

Your operations shouldn't depend on you being available 24/7, and they won't, once we work together. I'm Paoly, a bilingual (FR/EN) Operations Manager and Executive Assistant with 5+ years of experience helping founders, CEOs, and scaling businesses run leaner, faster, and without the back-office chaos. I don't just complete tasks. I build the systems, automate the workflows, and manage the people so you can focus on growth. 🔹 What I actually do ✦Design and manage project ecosystems in ClickUp, Monday, or Notion, so your team always knows what's next ✦Automate repetitive workflows with Zapier and AI tools, reducing manual handling by 30–50% ✦Manage bilingual (FR/EN) customer service operations / from frontline agents to quality standards and KPIs ✦Handle partner onboarding, B2B dispute resolution, and financial reporting ✦Create SOPs, documentation, and operational playbooks your team can actually follow ✦Support community management, content scheduling, and CRM workflows (Salesforce, Zoho, HubSpot) ✦Translate and adapt content EN → FR with full linguistic quality control 🔹 Progression at Deliveroo At Deliveroo, I went from Customer Service Agent to Lifecycle Manager in under 4 months — managing partner financial disputes, B2B reporting, and operational incidents across multiple teams. That's the pace I bring to every engagement. 🔹 I work best with ✅Founders and CEOs who want a strategic partner, not just a task executor ✅Scaling startups and agencies drowning in operational chaos ✅French-speaking businesses that need bilingual ops or CX support ✅Teams that want AI integrated into their workflows - not just talked about 🔹 Tools I use daily Go High Level - ClickUp - Monday - Notion - Zapier - Salesforce - Zendesk - HubSpot - ChatGPT - Claude - Google Workspace - Slack - Zoom - Canva - Shopify - ActiveCampaign - Amazon Connect - RingCentral If you're ready to stop being the bottleneck in your own business, let's talk! I'm available for long-term contracts, part-time retainers, and project-based missions. 📩 Send me a message and let's get started.