Bisma Y.

With over 10 years of experience, I bring a versatile skill set in customer support, data entry, admin tasks, and graphic design. I have extensive experience in the Pre-Press and Printing industries, which has helped me deliver high-quality work, whether managing customer inquiries or creating eye-catching design solutions. I’m available 60+ hours a week, across all time zones, including U.S. business hours, providing reliable and efficient support 7 days a week. What I Offer: 💬 Customer Support: Skilled in handling customer queries via email, live chat, and ticketing systems (Zendesk, Freshdesk, Intercom, ZohoDesk). Experienced in managing orders, refunds, tracking, and issue resolution with a strong focus on customer satisfaction. 🖥 Data Entry & Research: Accurate and fast in large-scale data entry, extraction, and research tasks. Proficient with Google Sheets, Docs, Slack, and Microsoft Office for smooth data management. 🛒 E-commerce & Online Marketplaces: Experienced with Shopify, WordPress, WooCommerce, and dropshipping platforms. Skilled in product uploads, order management, refunds, and tracking across Amazon, eBay, Etsy, and AliExpress. 🎨 Graphic & Product Design: Proficient in Adobe Photoshop, Illustrator, CorelDRAW, and Canva. Able to create logos, product designs, UX/UI layouts, branding materials, and social media content. Tools & Platforms I Use: Design: Adobe Illustrator, Photoshop, CorelDRAW, Canva Customer Support: Zendesk, Freshdesk, Intercom, ZohoDesk, Desk E-commerce: Shopify, WordPress, WooCommerce, Amazon, eBay, AliExpress Productivity: Google Docs & Sheets, Slack, SurveyMonkey, Microsoft Office Why Choose Me: 10+ Years of Diverse Experience: I handle everything from admin support and order management to design and customer service. E-commerce Expertise: Efficiently manage stores, product listings, and customer interactions. Customer-Focused: Every task is handled with care to ensure satisfaction and positive feedback. Creative Solutions: I create professional designs that enhance branding and visual communication. Flexible & Reliable: Available 60+ hours/week, Monday to Sunday, across any time zone.