Ella S.

I help businesses run smoother customer operations from onboarding and retention to clean data and reliable reporting. With 13+ years across customer success, revenue operations, financial data analysis, and sales support, I bring both the people skills and the technical depth to make things work end-to-end. What I can do for you: - Customer success & account management — onboarding, escalations, retention, renewals - CRM management — Salesforce, HubSpot, Pipedrive (data hygiene, reporting, workflows) - Revenue & sales operations — GTM data programs, pipeline tracking, process standardization - Data & reporting — auditing, analysis, automated reporting, Google Sheets, financial data - Sales support — quoting, contracts via PandaDoc, bookings, invoicing via Square Core skils: 🤝 Customer Success Customer Success Management Account Management Customer Onboarding Customer Retention Escalation Management Customer Support 📊 Data & Reporting Data Analysis Data Auditing Data Entry Financial Analysis Automated Reporting Market Research ⚙️ CRM & Tools Salesforce HubSpot Pipedrive QuickBooks PandaDoc Google Workspace Trello 🚀 Sales & Revenue Operations Revenue Operations Sales Operations GTM Data Programs Pipeline Management Quoting & Contracts Process Improvement 🎓 Soft Skills & Professional Strengths Attention to Detail Collaboration Training & Mentoring Communication Time Management Works Under Pressure