Luis L.

Hi! I’m a bilingual Customer Service Specialist and Virtual Assistant with 5+ years of experience, helping U.S.-based businesses stay organized, efficient, and customer-focused. I’ve supported e-commerce, healthcare, and travel industries, handling everything from daily operations to customer support for orders, bookings, medical appointments, refunds, and administrative tasks. 💼 What I Can Help With: • Destination Wedding & Adventure Tours Coordination • Medical Administrative Support • Chat & Email Customer Support • Order Processing & Shipment Tracking • Social Media Management • Booking Coordination & Travel Support • E-commerce & Shopify Support • Data Entry & Administrative Tasks • Billing, Invoices, Refunds & Dispute Resolution • Customer Review & Membership Management • Scheduling, Reporting & Process Management 🛠️ Tools: Shopify, Gorgias, HubSpot, Podium, Front, Freshdesk, eDesk, eClinicalWorks, BigCommerce, WooCommerce, ChannelAdvisor, DesktopShipper, Checkout Champ, NMI, eBay, Walmart, Amazon Seller Central, PayPal, Braintree, Slack, Microsoft Teams, Telegram, WhatsApp, Microsoft To Do, Asana, Funjet Vacations, Expedia, Skyscanner, FareHarbor, TripAdvisor, Airbnb, GetYourGuide, Amstar, Bedsonline, Playa Resorts, Microsoft Office, Google Workspace & more. ✨ What you can expect: ✔️ 5+ years of professional experience ✔️ Proactive and reliable support ✔️ Clear and professional communication ✔️ Minimal supervision ✔️ Fast learner ✔️ Ownership and accountability ✔️ Efficient problem solving ✔️ Strong attention to detail and accuracy Need someone who can wear multiple hats and become a reliable extension of your team? Let’s talk.