Blessing E.

When customers stop seeing value, they stop renewing. I make sure that never happens. I am a Customer Success Manager specialising in SaaS and B2B platforms, with a track record of building onboarding systems that activate customers faster, health scoring frameworks that catch churn before it becomes a cancellation, and account strategies that turn satisfied customers into expanding ones. In my most recent role I improved onboarding efficiency by 35%, maintained a 98% onboarding success rate across a high-volume portfolio, and consistently protected renewal pipelines through proactive relationship management and structured success planning. What I own: ✅ Customer Onboarding and Time-to-Value acceleration ✅ Churn Prevention and At-Risk Account Recovery ✅ Product Adoption, Engagement and Customer Lifecycle Management ✅ Retention, Renewals & Account Growth ✅Account Health Monitoring including NPS, CSAT and usage analytics ✅ Executive and Quarterly Business Reviews (EBR/QBR) ✅ Escalation Handling and Cross-functional Stakeholder Alignment Tools I work in daily: HubSpot, Salesforce, Zendesk, Freshdesk, Intercom, Asana, Slack, Zoom You are in the right place if: ✅ Churn is climbing and you need a CSM who will catch it before it costs you a renewal ✅ Customers are not adopting your product and you need to understand why and fix it fast ✅ You are scaling and need customer success infrastructure built correctly from the start ✅ You want someone who treats CS as a revenue function, not a support function I do not wait for tickets. I build the systems that make sure problems rarely reach that stage. If you want a CSM who shows up prepared, thinks strategically, and makes your customers feel genuinely supported from day one, I would love to hear about your project. If you are looking for a CSM who will protect your retention, accelerate adoption, and treat your customers like they are worth keeping, let us talk!