John Robert F.

If you're seeking a top-notch Customer Service Support, Collections Specialist, or Fraud Specialist, you've come to the right place! I am John Robert Flores, and I bring a decade of comprehensive experience in Customer Service, Retail, Sales, Fraud, and Collections. My communication skills with both customers and colleagues are exceptional, and I thrive under pressure. I tackle problems efficiently and am dedicated to delivering results that exceed expectations. Let's connect and discuss how I can contribute to your success! My skills are but are not limited to: ✅ Data Entry ✅ Customer support via email, chat, and phone ✅ Order processing in Shopify, LS-CRM and Oracle ✅ Checking status , tracking and amending orders ✅ Issuing appropriate refunds and replacements ✅ Creating return mailing label ✅ Quality assurance on tickets and emails ✅ Collect payments ✅ Set up Promise to Pay , Due Date Change and Payment Extension ✅ Appointment Setter ✅ Troubleshooting devices, websites and others ✅ A whole lot more The systems and apps I am proficient with are but not limited to: ✅ Shipstation ✅ SalesForce ✅ LS - CRM ✅ Siebel ✅ ServiceNow ✅ NetSuite ✅ Shopify ✅ Gorgias ✅ Microsoft Office/Office 365 (Excel, Outlook) ✅ Zoom ✅ Skype ✅ Microsoft Teams ✅ Whatsapp ✅ Wechat