Sharon E.

Solution-Focused Customer Service Specialist

Hello there, Are customers slipping through the cracks? Is your inbox overflowing, leaving critical requests buried and slowing your operations? Do you need a proactive professional who can manage client inquiries with empathy and precision, ensuring every ticket is tracked, prioritized, and resolved efficiently? That’s where I come in. My name is Sharon, and with over 7 years of experience, I help businesses deliver seamless customer experiences while staying structured and productive behind the scenes. I specialize in Email, Phone, and Chat Support, ensuring customers feel heard, valued, and supported at every touchpoint. I understand that customers are the lifeblood of any business. Through my years in hospitality and sales, I’ve developed strong rapport-building skills, emotional intelligence, and the ability to turn negative situations into positive outcomes. I am highly motivated, quick to learn, task-oriented, and committed to building systems and routines that keep operations running smoothly. Beyond customer service, I provide reliable Executive Assistance — managing inboxes, calendars, research, documentation, and administrative workflows with precision and confidentiality. Core Skills: 🔷 Empathy and customer understanding 🔷 Problem-solving and conflict resolution 🔷 Excellent communication and active listening 🔷 Attention to detail and accuracy 🔷 Strong time management and organization 🔷 Confidentiality and professionalism Tools I’m Proficient In: 🔷 Zendesk 🔷 Freshdesk 🔷 HelpScout 🔷 HubSpot 🔷 Salesforce 🔷 Zoho 🔷 Gorgias 🔷 Shopify 🔷 Stripe 🔷 Slack 🔷 Asana 🔷 Monday,com 🔷 RingCentral 🔷 Ringer 🔷 Google Workspace 🔷 Microsoft Word & Excel If you’re ready to improve customer satisfaction, boost retention, and stay organized without the stress, send me a direct message and let’s schedule a call to discuss your project. Talk soon, Sharon