Eleanne V.

I’m a bilingual (English/Spanish) customer and sales professional with 9 years of experience handling phone, live chat, email, and social media support in high-volume environments. I support the full customer journey, from initial inquiry to post-sale, including order management, backend support, logistics coordination, issue resolution, de-escalation, and handling returns and refunds. I’m highly organized, detail-oriented, and strong at problem solving, allowing me to manage multiple tasks efficiently, resolve issues quickly, and keep operations running smoothly under pressure. Experienced with CRM systems, Shopify, Google Workspace, and Microsoft Office 365.