Marvin James M.

NDIS Operations & Marketing Specialist | Intake, Rostering, Compliance, and Lead Generation I support NDIS providers with both operations and growth, helping teams manage client intake, staff coordination, compliance, and referral generation. With nearly 2 years of hands-on experience in the NDIS space, I’ve worked across admin, rostering, intake, and marketing, supporting providers in delivering consistent, high-quality services while improving internal systems. Core Expertise: NDIS Intake & Onboarding (Access, FCA, SIL, SDA, ILO) Client Coordination & Support Liaison Rostering & Shift Management Staff Compliance & Document Tracking Functional Capacity Assessment (FCA) coordination Lead Generation & Support Coordinator outreach Email & SMS campaigns (follow-ups, nurture, referrals) Social Media Content & Scheduling Process Improvement & SOP creation Timesheet review, invoicing support, and payroll coordination Systems & Tools: ShiftCare, Brevity, CTARS, Splose Xero, Employment Hero DocuSign Asana, Trello, ClickUp, Notion Google Workspace, Microsoft Office Recent Work Highlights: Managed end-to-end intake including FCA scheduling and coordination Built outreach campaigns connecting with Support Coordinators across Australia Created email and SMS templates that improved response and referral rates Handled rostering, shift adjustments, and staff coordination Reviewed progress notes and timesheets to ensure compliance before payroll Supported onboarding and tracking of staff compliance requirements Produced content for NDIS providers across therapy and support services What You Can Expect: Strong understanding of NDIS operations and workflows Clear and professional communication Reliable support across admin, intake, and marketing Ability to improve systems and reduce operational bottlenecks