Seline F.

Onboarding|Virtual Assistant| Trainer| Sales manager

I have an eight (9) years combined experience in the Business Process Outsourcing industry where I have Served in many roles.I have four (4) years customer services experience as a billing, support and retention. I have worked for one of the largest telecommunications company in the US, Where I was awarded as top performer for those years. I have worked as a customer support agent with one of the largest Grocery family of store Chains in the US providing Exceptional support. I have 3 years Real Estate and Marketing B2B cold calling/appointment setting experience. I also held the position of Onboarding Agent where I was promoted to Sales/ Onboarding Manager for a virtual assistant Company where my responsibilities included bringing new clients onboard by negotiating products/services , as well as contract details. I conduct interviews ,training, supporting the new and existing agents and driving sales to meet all targets. I have a total of seven years in the Business Process Outsourcing industry from customer service/success, sales, retention, onboarding, sales manager to account management. I possess the best qualities needed to fill this role as I have great problem-solving skills, I am great at deescalating irate customers, I am an active listener. I am able to adapt to changing Roles and pace if needed. Overall I am a people person.