Ayodeji U.

If you are looking for someone who will take ownership, think strategically, solve problems before they become roadblocks, and become a reliable extension of your leadership team, you have come to the right profile. I am committed to delivering measurable results, improving operational efficiency, building scalable systems, and helping businesses run with clarity, structure, and confidence. Growing a business is challenging enough without having to manage recruitment, oversee daily operations, solve operational issues, coordinate teams, and keep every moving part running smoothly. That's where I come in. I help business owners and executives build organised, efficient, and scalable businesses by taking ownership of critical operational functions. From recruitment and HR administration to workflow optimisation, project coordination, executive support, and process improvement, I ensure your business continues to operate efficiently while you focus on growth and strategic decision-making. With over 10 years of experience in business operations, sales, customer service, and administration, I have supported businesses across multiple industries and international markets. My experience goes far beyond traditional administrative support—I work as a trusted operations partner who identifies problems, implements solutions, improves processes, and drives operational excellence. Throughout my career, I have managed day-to-day operations, recruited and onboarded employees, developed company policies and Standard Operating Procedures (SOPs), coordinated projects, approved workforce schedules, managed inventory and pricing, provided first-line IT support, and worked closely with leadership teams to improve productivity and streamline business processes across multiple locations. I pride myself on being proactive, dependable, and results-driven. I don't wait to be told what needs fixing; I identify opportunities, solve problems, and take ownership of tasks until they are completed to a high standard. Whether it's building efficient systems, improving workflows, managing teams, or supporting executives, my goal is always the same: to help businesses operate more effectively and achieve sustainable growth. ## What I Can Help You With Operations Management * Business operations management * Process improvement and workflow optimisation * Standard Operating Procedures (SOPs) * Operations reporting and KPI tracking * Multi-store operations coordination * Project coordination * Executive support * Cross-functional team coordination * Process automation and documentation Recruitment & HR Administration * End-to-end recruitment * Candidate sourcing and screening * CV and application review * Interview scheduling and coordination * Offer letters and onboarding * Employee records management * HR administration * Staff communications * HR policy development and implementation * Employee handbook creation Workforce & Shift Management * Staff scheduling (Planday) * Shift approvals * Shift swaps and rota management * Attendance monitoring * Staff availability management Retail & Inventory Operations * Inventory management * Product database management * Barcode creation and maintenance * Price updates and promotions * Supplier coordination * Product file management * Clearance pricing * Stock reporting * Product and pricing analysis IT & Systems Support * First-line IT support * Remote troubleshooting * Liaising with IT support teams * System issue resolution * Technical documentation Customer Support * Email support * Live chat support * Order management * Customer relationship management * Complaint resolution * Professional business correspondence Documentation & Business Processes * Company policies * Employee handbooks * Training manuals * Business documentation * Workflow documentation * Internal knowledge base creation Tools & Software Microsoft Office | Google Workspace | Excel | Google Slides | Google Sheets | Planday | Monday| Airtable | HubSpot CRM | Zoho CRM | Apollo | Zapier | Make | TeamViewer | Slack | Trello | Asana | Canva ## Why Clients Choose Me ✔ Strong operational and organisational skills ✔ Excellent written and verbal communication ✔ Proactive problem solver ✔ Detail-oriented and highly organised ✔ Able to work independently with minimal supervision ✔ Quick learner who adapts to new systems and processes ✔ Committed to delivering high-quality work on time If you are looking for someone who will become a trusted extension of your leadership team, someone who takes initiative, delivers results, and genuinely cares about the success of your business, I would love to hear more about your goals and discuss how I can help you achieve them.