Alejandro D.

I’m an IT Support Specialist with 4 years of experience supporting enterprise environments for clients such as Microsoft, NTT DATA, and Fifth Third Bank. I specialize in troubleshooting Windows, Microsoft 365, VPN, Citrix, and identity platforms like Azure AD, Okta, and MFA. I’m known for resolving issues quickly, improving workflows, and maintaining high customer satisfaction (6.4/7 CSAT). I’m currently expanding into Web Development, building and maintaining websites using HTML, CSS, and JavaScript. I enjoy improving user interfaces, integrating new features, and troubleshooting web functionality. Fluent in English and Spanish, based in Japan, and fully available for remote work across global time zones.