Jerrell A.

Need reliable remote assistance with Windows, Outlook, Microsoft 365, or everyday computer issues? I am an IT Support Specialist with nearly four years of enterprise help desk experience, providing clear communication, structured troubleshooting, and professional end-user support. In my full-time help desk role, I support enterprise users with Windows computers, Microsoft applications, printers, peripherals, and other workplace technology. I use ServiceNow to document incidents, follow established troubleshooting procedures, and collaborate with other support teams when an issue requires escalation. Services I can provide: - Remote Help Desk and End-User Support - Windows 10/11 Troubleshooting - Microsoft Outlook and Microsoft 365 User Support - Basic Printer and Peripheral Troubleshooting - Remote Technical Assistance - Software and Hardware Issue Diagnosis - IT Ticket Documentation and Troubleshooting Guides My approach is to first understand the issue, identify the appropriate troubleshooting steps, and communicate clearly throughout the process. If a problem falls outside my expertise or requires access I do not have, I will be transparent about that rather than make changes that could put your systems at risk. I also bring a 100% Job Success score and a history of positive Upwork feedback for communication, reliability, and attention to detail. Certifications: - CompTIA A+ - Cisco CCNA (in progress) Please send me a description of your issue, your device or software, and any error messages. I can help determine whether it is a good fit for remote support.