Carmela Paola C.

PhRN | Medical Virtual Assistant | Call Center Team Leader & Trainer

I started working from 2013 as a full time employee and student to present, My experiences are accustomed in healthcare customer service, training and leadership, pharmacovigilance, bedside nursing and e-commerce. My responsibilities had been handling customer service and escalations, e-commerce sales boost, e-commerce non-voice and voice support, social media management, assigned in Emergency Trauma and Pediatrics, healthcare billing and enrollment, monitor individual and team performance, drive and meet account specific KPIs, provide feedback to agents to improve performance and manage retention and attrition. I have worked closely with healthcare professionals and clinical trial investigators to help them to provide the best possible information to a consumer audience of patients. Experience has taught me how to build strong relationships with all departments in an organization. I have the ability to work within a team as well as cross-team. I can work with web engineers to resolve technical issues and implement technical enhancements. My working experience is diverse and I have been exposed and have adapted multiple professional and personal skills from all the fields that I have been a part of that I know I can share and nurture with you. I am also a person who is delighted learning new things and I very eager to be working remotely and expand my skills and capabilities. I am confident working with any client relations position.