Stmark Oluebube E.

An Experienced Chargebacks & PayPal Dispute Specialist | Customer Retention for Subscription Brands | DTC, SaaS & AI | Health & Wellness I'm a specialized dispute resolution and customer retention professional with deep experience defending PayPal disputes, Stripe chargebacks, and subscription-related claims while driving retention and reducing churn for high-volume subscription and membership brands, from DTC e-commerce (supplements, nutraceuticals, health & wellness) to SaaS and AI subscription businesses. I don't copy-paste generic responses. I build evidence-backed, win-focused cases that maximize dispute win rates, and I apply the same customer-first, data-driven approach to retention, cancellation saves, and complaint de-escalation so fewer disputes happen in the first place. What I Bring to Your Brand PayPal Dispute & Claim Expertise Full-cycle management of PayPal disputes, claims, and chargebacks (INR, unauthorized transactions, recurring billing complaints, subscription disputes) Deep knowledge of PayPal Seller Protection, evidence requirements, and submission deadlines Experienced with PayPal Subscriptions and recurring billing dispute defense Chargeback & Dispute Management (Shopify, Klarna, PayPal & More) Investigate cases, gather evidence, and submit compelling responses before deadlines Handle refund requests, complaints, and escalations via email and phone Identify dispute patterns and implement prevention strategies to lower dispute rates Customer Retention for Subscription & Membership Brands DTC e-commerce: cancellation flows, save offers, win-back campaigns, subscription pause/downgrade options, and churn analysis for supplement and wellness brands SaaS & AI subscriptions: onboarding check-ins, renewal reminders, failed-payment recovery (dunning), downgrade/upgrade handling, and proactive retention outreach. Reduce involuntary churn through payment recovery and proactive customer communication Turn at-risk customers into retained customers through empathetic, solution-oriented conversations Subscription & Supplement Brand Experience Understand subscription agreements, billing consent records, cancellation policies, and customer communication trails Skilled at assembling winning evidence: order records, tracking, subscription agreements, IP logs, customer correspondence, and product delivery proof High-Volume, Results-Driven Handle high dispute volumes and retention queues without sacrificing quality Track and report win rates, churn rates, save rates, dispute trends, and account health metrics Continuously refine strategy based on lost-dispute and churn analysis Customer Communication & De-escalation Strong written and verbal English Confident handling difficult customer conversations to prevent escalations, unnecessary refunds, and cancellations Professional, empathetic, and resolution-focused tone Bonus Tools & Platforms Shopify, Checkout Champ, Loop, Skio, ChurnZero, Hubspot, Recharge, retention and dunning tools Accurate case documentation and internal process improvement How I Work Audit your current dispute and retention processes and identify gaps and quick wins Build a repeatable, evidence-driven dispute response system and a proactive retention playbook Defend every case with tailored, platform-specific arguments Save at-risk customers through cancellation flows, win-back outreach, and payment recovery Analyze losses and churn, then implement prevention strategies Report on win rates, save rates, churn trends, and account health