Ny Aina Iriantsoa R.

Hello 👋! I am a Virtual Assistant boasting over four years of experience, skilled in multitasking and taking proactive steps. Here are my skills: Customer Support & Service French Transcription Handling Appointments Managing Emails Content Management on WordPress Creation of Landing Pages Administrative Tasks Community Management As an Executive Assistant, I manage agendas, oversee projects, handle recruitment, and maintain customer relations, including conducting research. In my role as a Customer Support Manager, I manage customer inquiries via email and live chat (such as package tracking and product details), invoice editing and dispatch, Shopify order processing, and after-sales service team management. I also handle supplier relations, order placements, and manage disputes and refunds. For Shopify, I specialize in product discovery and product page creation. On Kartra and WordPress, I update content and create landing pages. As a Community Manager, I handle Facebook posts, manage pages and groups, moderate discussions, and oversee online ticket sales. In my capacity as an Administrative Assistant, I provide secretarial services, customer reminders, invoice management, payment tracking, customer file updates, project follow-up, and recruitment. Feel free to contact me!