Jan Michael P.

I am a seasoned Personal Injury Case Manager and Virtual Assistant with over four years of experience providing comprehensive legal, administrative, and client support across personal injury, legal, B2B, and B2C BPO sectors. I have a strong background in personal injury case management, legal documentation, insurance claims, medical records coordination, and client communication. I excel at managing case workflows, handling sensitive information, coordinating with medical providers and insurance companies, and ensuring clients receive consistent support throughout the personal injury process. My experience includes supporting personal injury cases from intake through settlement, including medical records and billing coordination, insurance verification, demand preparation, settlement support, and client relations. I have experience working with healthcare providers, insurance carriers, and legal teams to obtain documentation, resolve issues, and maintain organized case files while ensuring cases progress efficiently. As a Virtual Assistant, I have supported businesses by managing calendars, scheduling appointments, handling email correspondence, maintaining CRM systems, providing exceptional customer service, organizing files, and supporting day-to-day business operations. I am detail-oriented, highly organized, and committed to delivering accurate, timely, and professional support. 🛠️ Core Skills * Personal Injury Case Management * Pre-Litigation Case Management * Personal Injury Demand Drafting & Preparation * Legal Document Drafting * Insurance Claims Processing * Medical Records & Medical Bills Retrieval * HIPAA Authorizations & Medical Record Requests * Health Insurance Eligibility & Benefits Verification * Copay, Deductible & Coverage Verification * Medical Payments (MedPay) Coverage Review * Auto Insurance Declaration Page Review * Explanation of Benefits (EOB) Review & Dispute Resolution * Medical Bill & Lien Negotiation * Settlement Coordination & Final Distribution Statements * Police Reports & Open Records Requests * BuyCrash & Diminished Value Report Requests * Case File Management * CRM Management & Data Entry * Client Relations & Customer Support * Calendar Management & Appointment Scheduling * Email & File Management * Problem Solving & Client Retention * Time Management & Workflow Organization * Fluent English (Written & Spoken) I pride myself on being dependable, proactive, and detail-oriented. Whether you need support with personal injury case management, pre-litigation workflows, medical records coordination, insurance verification, demand preparation, settlement support, administrative operations, or client communications, I am committed to delivering high-quality work that supports law firms and improves client outcomes. Thank you for visiting my profile. 📩 Feel free to send me a message or schedule a meeting to discuss how my experience can support your firm and contribute to your team's success.