Josiah G.

Virtual Assistant for wellness studios, dance studios, yoga studios, fitness studios, Pilates studios and other membership-based businesses, with hands-on experience in WellnessLiving administration, CRM management, memberships, bookings, class scheduling, client communication, lead follow-up and daily studio operations. I currently support the administration of a live yoga, dance and fitness studio, as well as a ballet and movement studio transitioning from iClassPro to WellnessLiving. My work covers the systems studio owners depend on every day, from accurate schedules and membership records to timely customer support and organized follow-up. WHAT I CAN HELP WITH WELLNESSLIVING & STUDIO ADMINISTRATION • Configure and update classes, schedules, instructors, memberships, packages, events, workshops and private lessons • Maintain customer and student records, family accounts, registration forms and waivers • Support recurring enrollments, trial classes, transfers, withdrawals, waitlists and attendance follow-up • Test customer-facing registration, pricing, payment and booking workflows • Assist with iClassPro-to-WellnessLiving migrations, data cleanup and accuracy checks • Monitor membership billing issues and process refunds when authorized CRM & LEAD MANAGEMENT • Organize CRM records, membership pipelines and lead trackers • Follow up with inquiries, trial clients, drop-ins, inactive members and prospective families • Support membership renewals, re-engagement and drop-in-to-membership conversion • Maintain GoHighLevel and Airtable systems • Build and maintain Zapier automations and repeatable workflows CUSTOMER SUPPORT & STUDIO OPERATIONS • Respond to membership, booking, registration and scheduling inquiries • Manage inboxes, calendars, events and administrative documentation • Update instructor schedules and student information • Create SOPs, checklists and organized digital filing systems • Document changes and escalate billing or account exceptions before taking action RELEVANT RESULTS • Converted more than 50 drop-in clients into paying members through consistent follow-up • Generated more than 10 platform signups within 15 days through targeted community outreach • Managed memberships, bookings, events, private sessions, schedules and client communication for an active multi-service studio • Rebuilt class schedules and instructor records during a live WellnessLiving migration • Corrected duplicate entries and tested trial-pass visibility, pricing and registration from the customer’s perspective TOOLS & PLATFORMS WellnessLiving • iClassPro • MINDBODY • Trainerize • GoHighLevel • Airtable • Zapier • Google Workspace • Google Sheets • Calendly • Slack • Outlook • Eventbrite • Microsoft Office If you need support with WellnessLiving, memberships, scheduling, CRM organization, customer service or lead follow-up, send me a message and tell me what is slowing down your studio. I will explain exactly how I can help.