Mmesoma B.

"I don’t just resolve tickets; I solve problems in ways that build customer trust, strengthen retention, and contribute to long-term business growth.” I’m a Top Rated Plus freelancer on Upwork, recognized among the top 3% of freelance talent. Let's talk about your CUSTOMERS first! Your business thrives on happy customers, and that's where I come in. I’m all about turning every customer interaction into an opportunity for trust and loyalty. I'm Mmesoma, a dedicated Customer Support Manager and Virtual Assistant with 5 years of active experience in customer support, inventory management, and e-commerce operations. I specialize in providing seamless customer experiences, managing logistics, and optimizing workflows for online businesses. What I Can Do for You: ✅ Customer Service Excellence – Live chat, chatbots, email management, and social media support (Facebook, IG, TikTok) ✅ E-Commerce Support – Amazon & Shopify customer service (order management, refunds, inventory, replacements, return/exchange) ✅ Inventory & Shipping Management – Experienced with ShipStation, and Shippo for order fulfillment and logistics ✅ Project & Calendar Management – Keeping everything organized and running smoothly ✅ Reports & Tracking – Weekly reports, SOP creation, and tracker updates ✅ Automation & CRM Management – Proficient in Gorgias, Salesforce, Asana, Zendesk, Freshdesk, ClickUp, Trello, and more With a strong background in e-commerce, customer satisfaction, and logistics, I’m here to help your business run smoothly and keep customers satisfied. 📩 Let’s connect! Message me to discuss how I can support your business.