Rita O.

Experienced Legal Assistant and Licensed Lawyer with a background in both legal and corporate environments, combined with strong remote experience in virtual assistance, administrative support, and client relations. I specialize in managing legal and operational workflows, maintaining structured systems, and delivering clear, professional communication in fast-paced remote environments. I have extensive experience supporting both legal and client-facing operations, including managing client communication, administrative tasks, and CRM-based workflows. My focus is on accuracy, responsiveness, and ensuring a smooth and professional client experience from intake through resolution. I am highly organized, detail-oriented, and capable of managing multiple priorities efficiently while maintaining consistency and reliability. Core Experience Includes: • Customer Support & Client Relations: Handling inquiries, resolving issues, and ensuring a positive client experience through clear, empathetic, and professional communication • Client Intake & Relations: Serving as a primary point of contact, providing updates, gathering information, and maintaining strong professional client relationships • Administrative & CRM Management: Maintaining case files, managing client records, calendar coordination, scheduling, and workflow organization using MyCase, Lawmatics, Clio, SharePoint, OneDrive, and Microsoft Office Suite • Legal Operations Support: eFiling and eServing across multiple court systems with accurate and timely submissions • Discovery Management: Requesting, organizing, reviewing, and summarizing discovery materials for attorney review, including research and case preparation support • Legal Drafting: Preparing pleadings, interrogatories, demand letters, retainer agreements, correspondence, and other legal documents I bring strong written and verbal communication skills, excellent English proficiency, and a solution-oriented approach to both legal and client support work. I am dependable, detail-focused, and comfortable working across multiple systems while maintaining accuracy and professionalism.