Pamela Rae D.

Providing excellent customer service and customer satisfaction is my passion. Being part of the customer service industry for more than 10 years taught me how to adapt, resolve customers’ concerns to their satisfaction, and communicate effectively. I have handled customer support through different communication channels such as email, chat, SMS, and phones. I became a Subject Matter Expert after working as a Customer Service Representative on a US-based power tool company for a short period, handling new agents when they start taking in calls and assisting colleagues with any questions they have with the product or process. Cascading process updates and upskilling are also part of the role. I want to be part of a team where I can use my expertise to attain a high level of performance and to develop my ability to work with people in all departments. Send me a message or click on "Invite to Job" so we can start working together. Cheers!