Rafael Enrique L.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

While I am an old-school person, I am thrilled to learn new things, love technology, and enjoy having nice conversations. My goal is to learn something new every day and put it to use as soon as possible. I find feedback enjoyable, particularly if it makes sense and contributes to the growth of our team and individuals. Challenges fascinate me, and I strive to become the very best version of myself every day. Sharing knowledge with my coworkers is something I enjoy, as it enables us to grow together. I'm organized, and I'm constantly seeking ways to enhance my effectiveness. I do know the importance of every aspect of customer service is important; given this, I have learned to treat my customers as they wish to be treated. Due to the professionalism needed in over-the-phone roles, I use a great headset with noise cancellation capabilities. Please see the features of my headset as follows: ✅ EKSAtelecom VoicePure ENC ✅ EKSAtelecom CloudSoft Ear Cushions ✅ Extra-Comfortable Build ✅ Removable Ear Pads ✅ Compatible with All USB Devices ✅ Easy Control & Busy Light At this point in my life, I have done a little bit of everything, which has led me to acquire plenty of knowledge of all types of customer service forms, including phone, email, and chat. I have great adaptability and therefore learn systems quickly. I am very intuitive and proactive with system features; if there is a better way to complete tasks, I will find it. The tools that I have worked with are as follows: ❇️ Canvas 🧑‍🔧- GCIC 🧾 HoneyBook 📞 Cisco 🕸️ Wordpress 🧑‍🔧 Thumbtack 💬 Liveperson 📚 Salesforce 🧑‍🔧 ServiceTitan 📞 RingCentral 🧑‍🔧 Housecall pro 🧑‍⚕️ NextGen 🧑‍⚕️ IcanNotes 🧑‍⚕️ Eclinical 📞 8x8 📊 GoHighLevel 🕸️ Shopify 💬 Zendesk 💬 Tidio 🕸️ Wix 📊 Meta 📞 GrassHopper