Kevin C.

I’m a results-driven Technical Support Specialist with over 4 years of experience providing reliable, empathetic, and efficient support across a range of technologies. I specialize in VoIP systems, network troubleshooting, and both hardware and software support for end users and businesses. Technical Expertise Includes: • VoIP support (SIP, RTP, SIP trunking, device configuration, PCAP analysis) • Onboarding and training users on communication and SAS platforms • Network troubleshooting (TCP/IP, DNS, NAT, Firewalls, CLI tools) • Hardware repair and upgrades (laptops, desktops, printers, routers) • Software troubleshooting (Windows OS, mobile apps, drivers, connectivity) • Linux-based systems and command-line operations • Camera system installation and printer setup Soft Skills That Set Me Apart: • Bilingual: Fluent in English and Spanish • Customer-first mindset – driven to resolve issues and improve satisfaction • Clear and empathetic communication (chat, email, and voice) • Patience and professionalism with all types of users • Detail-oriented, fast learner, and solutions-focused • Team player with experience collaborating globally across time zones • Fast learner – quick to adapt to new systems, tools, and workflows • Detail-focused – methodical in case documentation and knowledge sharing Whether you're looking for someone to support your end users, manage your VoIP infrastructure, or troubleshoot complex issues with calm and clarity, I'm here to help. I’m passionate about delivering tech solutions that just work—and ensuring your clients or staff feel supported every step of the way. Let’s connect and discuss how I can support your team or your customers!