Lady Merizza V.

I am a highly skilled and dedicated professional with 9 years of experience in customer service, business operations, administrative support, and virtual assistance. My experience includes email, chat, and phone support, technical troubleshooting, data entry, appointment setting, lead generation, and client coordination. As a Regional Service Coordinator, I managed multi-location service operations across 13 U.S. states, coordinating with clients, stores, vendors, and field technicians to ensure timely and accurate service delivery. I also handled work order management, scheduling, follow-ups, documentation, quality checks, and operational support in a fast-paced environment. I am organized, dependable, detail-oriented, and comfortable working independently while managing multiple priorities. I have experience using various office, communication, CRM, project management, and collaboration tools and can quickly learn new systems and workflows.