Abdellah M.

Multilingual customer support and customer success specialist (English, French, Arabic) with 9+ years of experience and 6,000+ hours delivered on Upwork with a 100% Job Success Score. Certified Customer Success Specialist (CCSS). I help businesses keep their customers happy, supported, and coming back. That means fast, accurate support day to day, and the bigger picture too: smooth onboarding, regular check-ins, spotting unhappy customers before they leave, and making sure every client gets real value from what they paid for. I also bring a technical edge. I’ve built an AI support agent in Zendesk from scratch, so I understand how the tools behind great support actually work. You can see the full project in my portfolio. What I can help you with Customer success and account management: onboarding, follow-ups, retention, and building long-term client relationships Customer support: email, chat, and tickets in Zendesk, Intercom, and Slack Help center content: clear articles and ready replies that cut repeat questions Multilingual support: native Arabic, fluent English and French I learn new platforms fast, communicate clearly, and take ownership of every customer I handle until the problem is actually solved. Let’s build a customer experience people want to stay for.