Jena Charmaine L.

I help eCommerce brands, agencies, and UGC teams manage the entire creator workflow from creator sourcing and outreach to briefs, deliverables, revisions, and campaign coordination. With 5+ years of experience in Shopify and eCommerce operations and hands-on experience managing UGC campaigns from the brand side, I understand what makes creators get approved, rehired, and become long-term partners for brands. My experience includes: ✔ UGC creator sourcing and vetting ✔ Influencer outreach and creator communication ✔ Brief creation and campaign coordination ✔ Reviewing creator deliverables against brand requirements ✔ Managing revisions and feedback loops ✔ Creator onboarding and relationship management ✔ Content approval and quality assurance ✔ File organization and content management ✔ Campaign tracking and reporting I've worked directly with brands reviewing deliverables, requesting revisions, approving content, and managing creator relationships throughout the campaign lifecycle. Additional experience: ✔ 5 years of Shopify and eCommerce operations experience ✔ 8 years of customer support and client-facing experience ✔ 3 years in the BPO industry handling customer support and sales ✔ Experience working with remote teams and fast-paced environments Tools and platforms: • Shopify • Notion • Slack • ClickUp • Google Workspace • Meta Business Suite • Gorgias • Zendesk • Freshdesk • Klaviyo • CapCut • Canva • Insense Why clients work with me: • Strong understanding of both brand and creator expectations • Detail-oriented and highly organized • Excellent written and verbal communication skills • Proactive updates and reliable turnaround times • Ability to manage multiple creators and campaigns simultaneously • Professional, dependable, and easy to work with If you're looking for someone who can bridge the gap between brands and creators while keeping campaigns organized and moving efficiently, I'd love to discuss how I can help support your team.