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Shakuntla N.
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Shakuntla N.

CSR/Virtual Assistant/Receptionist

I am an expert insurance CSR and worked for multiple insurance clients over the years. Having served insurance industry for so long I understand all processes inside out. I have worked with many insurance clients and helped them in areas like policy rating, endorsement processing, maintaining/cleaning up insured data in agency management system. I have worked with many underwriters, MGAs, TPAs, brokers and independent agents. I understand your needs and I streamline your process while you can work on focusing your attention to more important work. My expertise is in:- - Insurance Admin Support/CSR - Policy quoting personal & commercial - Policy change processing - Commercial trucking admin - Dispatch assistant - CRM Migration expert - Binder and policy issuance Agency management system I have experience in: - BindHQ - AMS360 - Hawksoft - Applied Epic - InsuredMine - Ezlynx - Nexsure I am open minded and open to learning new things. My ultimate goal is to provide 100% client satisfaction so you don't have to worry about your work. Feel free to contact me with any questions you might have.

🇮🇳Ambala, India$12/hr100% JSS5.00 (1)Since Jan 2022

Earnings and projects

MRR (estimate)
≈$968

An estimate from an earlier read

World#49,714 / 412k
🇮🇳Country#5,462 / 45.9k
Revenue, last 30 days
$923

Last 6 months: $5.8k

World#45,322 / 412k
🇮🇳Country#4,865 / 45.9k
Total earnings
$46k

Billed in all: $48k

World#81,598 / 412k
🇮🇳Country#12,071 / 45.9k
Per project
$23k

$5.8k in the last 6 months

World#4,751 / 412k
🇮🇳Country#463 / 45.9k
Projects, last 6 months
1
0% fixed100% hourly
World#128,095 / 412k
🇮🇳Country#14,379 / 45.9k
Projects in all
2

Across 3 contracts

0% fixed100% hourly
World#328,889 / 412k
🇮🇳Country#39,422 / 45.9k

Earnings, last 30 days

$47.9k+$861 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$47.0k$47.5k$48.0kOct 9Oct 24Nov 8

No data since Nov 5, 2026.

Skill rankings: Top 10% in Data Cleaning

Ranked by MRR among everyone on Upwork with the skill.

  1. #27Insurance & Risk Management150 freelancers · 🇮🇳 #1Top 18%
  2. #41Vehicle Insurance144 freelancers · 🇮🇳 #1Top 28%
  3. #44Insurance Agency Operations166 freelancers · 🇮🇳 #6Top 27%
  4. #369Accuracy Verification2,777 freelancers · 🇮🇳 #20Top 13%
  5. #412Data Cleaning3,952 freelancers · 🇮🇳 #41Top 10%
  6. #569Office 3653,328 freelancers · 🇮🇳 #57Top 17%
  7. #1,349CRM Software8,314 freelancers · 🇮🇳 #97Top 16%
  8. #4,103Virtual Assistance29,113 freelancers · 🇮🇳 #91Top 14%