Joseph Nino L.

Customer Support & Technical Support Specialist | Email & Chat Support

Customer Support & Technical Support Specialist | Email & Chat Support Need a reliable, experienced professional who can support your customers, troubleshoot issues, manage communications, and keep day-to-day operations running smoothly? I'm a Top Rated Plus freelancer with 9,600+ hours of experience on Upwork and $90K+ in total earnings. I bring 10+ years of combined experience in customer service, technical support, client communication, and business operations. My experience includes supporting customers, troubleshooting technical concerns, handling email communications, resolving issues, documenting information, and working with clients across different industries and time zones. What I can help you with: • Customer Support • Email & Chat Support • Technical Support & Troubleshooting • Customer Service • Administrative Support • Appointment Scheduling • Data Entry & Information Management • Client Communication • Website & Domain Support • Email Setup & Support • CRM and customer record management • General Virtual Assistance I am comfortable learning new systems and tools quickly and working independently with minimal supervision. My background in both customer service and technical support allows me to understand not only the customer's concern, but also how to investigate and resolve the underlying issue. Why work with me? ✔ Top Rated Plus on Upwork ✔ 100% Job Success Score ✔ $90K+ earned on Upwork ✔ 9,600+ hours completed on Upwork ✔ 10+ years of customer service and technical support experience ✔ Strong written English communication ✔ Experienced working with international clients ✔ Reliable, organized, and detail-oriented If you're looking for someone who can provide dependable customer or technical support without requiring constant supervision, I'd be happy to discuss how I can help your team.