Serena B.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

A quick note about my Upwork profile You'll notice my current Job Success Score doesn't fully reflect my professional experience. I stepped away from Upwork for over one year while focusing on full-time and long-term client engagements outside the platform. During that time, I continued building my skills, supporting businesses, and delivering measurable results. Today, I'm back on Upwork with the same commitment to providing exceptional service, earning long-term partnerships, and exceeding client expectations. 🤝 If you're looking for a reliable professional who communicates well, takes ownership of their work, and genuinely cares about helping your business grow, I'd love to work with you. I've help businesses deliver exceptional customer experiences, stay organized behind the scenes, and turn conversations into results. With 5+ years of professional experience supporting businesses across customer service, virtual administration, technical support, and outbound calling, I thrive in fast-paced remote environments where efficiency, communication, and reliability matter most. Throughout my career, I've successfully managed 300+ customer interactions daily, maintained high-quality service standards, resolved complex customer issues, organized business operations, and helped companies improve both customer satisfaction and internal workflows. 📊 Here's how I can help your business: 💬 Customer Support ✔️Email, Live Chat & Phone Support ✔️Technical Support & Troubleshooting ✔️Customer Retention & Escalation Management ✔️Order Processing & Account Management ✔️Professional, empathetic communication 📞 Cold Calling & Appointment Setting ✔️B2B & B2C Outbound Calls ✔️Lead Qualification ✔️Appointment Scheduling ✔️Follow-up Campaigns ✔️CRM Updates & Pipeline Management 📂 Virtual Administrative Support ✔️Calendar & Email Management ✔️Data Entry & Internet Research ✔️CRM Organization & Maintenance ✔️Document Preparation ✔️SOP Creation & Process Documentation ✔️Meeting Coordination ✔️Reporting & Administrative Support Tools I work with ⚙️ ✔️ Zendesk ✔️ HubSpot ✔️ Salesforce ✔️ Bitrix24 ✔️ ClickUp ✔️ Microsoft 365 ✔️ Google Workspace ✔️ Slack ✔️ Microsoft Teams I pride myself on being proactive, detail-oriented, highly organized, and someone clients can depend on to get things done with minimal supervision. I don't just complete tasks I look for opportunities to improve processes, save time, and create a better experience for both businesses and their customers.